Customer Service

Shipping Policies

Thank you for shopping with Creditshop — your go-to destination for vintage and streetwear clothing.

Domestic Shipping (Canada)

Free Shipping on all Canadian orders over $250 CAD (before tax and discounts).
Orders under $250 will be charged a shipping fee calculated at checkout based on the delivery address and shipping method.
All orders are processed within 1–3 business days. Once shipped, you’ll receive a confirmation email with tracking information.

International Shipping

We ship worldwide!
International shipping rates are calculated at checkout based on your location and preferred shipping method.
Customs duties and taxes (if applicable) are the responsibility of the customer.

Additional Information

We are not responsible for delays caused by the carrier or customs processing times.
Please ensure your shipping address is correct before placing your order. We are not responsible for packages sent to incorrect or incomplete addresses.
If a package is returned to us due to an incorrect address or failed delivery attempt, the customer is responsible for any reshipment fees.

If you have any questions about your order or need help with shipping, feel free to contact us at [email protected]

Frequently Asked Questions (FAQ)

What kind of products do you sell?

We specialize in curated vintage clothing and streetwear, including rare finds, name brands, and one-of-a-kind pieces.

Are your items authentic?

Yes, all items we sell are 100% authentic. We hand-pick and verify the authenticity of each piece before listing it.

Do you restock items?

No — most of our pieces are one-of-one. Once it’s gone, it’s gone! Follow us on Instagram @Creditshop.ca to stay updated on new drops

Do you offer free shipping?

Yes, we offer free shipping within Canada on all orders over $250 CAD. All other shipping costs are calculated at checkout.

Do you ship internationally?

Yes! We ship worldwide. Shipping rates will be calculated at checkout based on your location.

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times vary by location and shipping method. You’ll receive tracking info once your order ships.

What is your return policy?

All sales are final. Due to the nature of vintage and secondhand items, we do not accept returns or exchanges. Please review item descriptions and sizing carefully before purchasing.

Can I try items on or pick up locally?

We currently operate online only. However, we offer local pickups at our Niagara Pen Centre Mall Location — follow us on social media to stay in the loop!

How do I know what size to order?

We provide measurements and sizing details in each product description. If you have any questions about fit, feel free to contact us before placing your order.

How can I contact you?

You can reach us via our Contact Us page or email us directly at [insert your email]. We typically respond within 24–48 hours.